Before Your Appointment

Booking Your Appointment

A £20 non-refundable deposit is required to secure your appointment and will be deducted from your final service cost. The remaining balance is due at the end of your appointment and may be paid by card, cash or bank transfer.

Appointments must be booked at least 48 hours in advance.

Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, please provide at least 48 hours' notice.

Cancellations or changes made with less than 48 hours' notice will result in the loss of your deposit.

Preparing Your Hair

To achieve the best results, please arrive with your hair:

• Freshly washed

• Fully detangled

• Free from oils, creams or styling products

Please note:

• Hair washing and treatments are not provided.

• If your hair is very short, please contact us before booking so we can advise whether your chosen style is suitable.

• Braiding hair is not included in the appointment price.

You may either purchase your hair from a supplier of your choice or buy premium extensions from Tamarind Tresses.

If you are supplying your own braiding hair, please ensure it is pre-stretched braiding hair, as this is required for most braided styles.

If you wish to change your chosen hairstyle after booking, please let us know at least 48 hours before your appointment. Additional charges may apply if changes are made on the day.

Salon Location

Tamarind Hair is based in Northampton, making us easily accessible for clients travelling from across the Midlands and surrounding areas.

• Free driveway parking is available.

• A local bus stop is approximately a 5-minute walk from the salon.

• The full salon address will be provided once your booking deposit has been received.

During Your Appointment

School Runs & Emergencies

As a mum to a young daughter in primary school, my husband and I share the school run during term time. Occasionally, I may need to briefly leave the salon to collect her from school, which typically takes around 20 minutes.

In the event of an unexpected school emergency, I may also need to leave briefly. I appreciate your patience and understanding should this happen during your appointment.

Appointment Duration

Some hairstyles naturally take longer than others, and the time required can also vary depending on your hair's length, thickness and texture.

Please also allow for the possibility of a brief interruption should I need to complete a school run or attend to an emergency.

To avoid unnecessary stress, I recommend booking your appointment on a day when you have no other time-sensitive commitments.

Timekeeping

Please arrive no more than 5 minutes before your appointment.

If you're running late, please contact us as soon as possible so we can try to accommodate you.

• Clients arriving more than 15 minutes late without prior communication may incur a £20 late fee.

• Clients arriving 30 minutes or more late may have their appointment cancelled, and the deposit will be forfeited.

Bringing Guests

Please Note: Due to limited space, one accompanying adult is welcome; however, children who are not receiving a service cannot be accommodated. This helps us maintain a safe, comfortable and relaxing environment for all clients. Thank you for your understanding.

Children's Appointments

Unfortunately, we do not offer hairstyling services for children under the age of 10.

Payment & Other Information

Payment Methods

The remaining balance can be paid using any of the following methods:

• Stripe

• Bank Transfer

• PayPal

• Cash

Photography & Social Media

We love showcasing our work. Photos and short videos may be taken during or after your appointment for use on our website and social media channels.

If you would prefer not to be photographed or featured, please let us know before your appointment begins.

Right to Refuse Service

Tamarind Hair reserves the right to refuse or terminate an appointment where a client behaves in a disrespectful, abusive or inappropriate manner, or where the appointment cannot be completed safely.

This also includes situations where a client arrives with hair that has not been prepared in accordance with our booking policy or requests a service that is unsuitable for their hair condition.

In these circumstances, any deposits or payments made will not be refunded.

Satisfaction

Your satisfaction is very important to us.

If you have any concerns about your hairstyle, please contact us within 48 hours of your appointment so we can discuss an appropriate solution. We are committed to resolving genuine concerns wherever possible.

Please note that refunds are not offered for completed services. Any adjustments or corrections are made at the discretion of Tamarind Hair and must be arranged within the 48-hour notification period.