TAMARIND HAIR FAQ’s

Frequently Asked Questions

How do I book an appointment?

Appointments can be booked online through our booking system. Simply choose your desired hairstyle, select an available date and time, and pay the required £20 non-refundable booking deposit to secure your appointment.

How much is the booking deposit?

A £20 non-refundable deposit is required for all appointments. This secures your booking and is deducted from the total cost of your service on the day.

When do I pay the remaining balance?

The remaining balance is paid at your appointment once your service has been completed. We accept a range of payment methods, which will be confirmed during your booking.

What is your cancellation policy?

We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 48 hours' notice, or failure to attend your appointment, will result in the full cost of the booked service being charged, including your non-refundable booking deposit.

Can I change my hairstyle after I've booked?

If you would like to change your chosen style, please contact us before your appointment. Changes requested on the day may not be possible, as different styles require different amounts of time and materials.

Do I need to wash my hair before my appointment?

Yes. Please arrive with clean, dry hair, ready for your appointment. We do not offer hair washing services, so arriving with clean hair helps us begin your appointment on time and achieve the best possible results.

Do you provide the hair?

Synthetic braiding hair is not provided and must be brought by the client where required. For selected styles, human hair is included or available as part of the service. This will always be clearly stated in the individual service description, along with any details regarding the required texture, length or colour. Please check your chosen service description carefully before your appointment to see what hair is included and what you need to bring.

Can I bring my own hair?

Yes, you're welcome to bring your own hair extensions if you have a preferred brand or colour. Please ensure they are suitable for your chosen style. If you're unsure, contact us before your appointment.

How long will my appointment take?

Appointment times vary depending on the style you choose. Most braided styles take between 3 and 8 hours. Estimated durations are shown when booking online.

Do you offer consultations?

Yes. If you're unsure which hairstyle suits you best, or you'd like advice on hair extensions, colours or maintenance, we recommend booking a consultation before your appointment.

Where are you located?

Tamarind Hair is based in Northampton, England. Our full address and directions will be provided with your booking confirmation.

What if I'm running late?

Please let us know as soon as possible. We will do our best to accommodate you, but significant delays may require your appointment to be shortened or rescheduled if it impacts other clients.

Do you offer appointments for children?

Yes, we welcome children aged 10 years and over for selected services. Unfortunately, we do not offer appointments for children under the age of 10.

How long will my braids last?

With proper care, most braided styles last between 4 and 8 weeks, depending on the style, your hair type, and your maintenance routine.

Do you sell human hair extensions?

Yes. We also offer luxury human hair extensions through our sister brand, Tamarind Tresses. If you'd like premium-quality hair for your appointment or to purchase separately, we're happy to help you choose the perfect option.