SHIPPING, RETURNS & REFUNDS POLICY

At Tamarind Tresses, we aim to ensure your order arrives quickly, safely and in perfect condition. Please read our Shipping, Returns and Refunds Policy carefully before placing your order.

Shipping

We aim to dispatch all orders within 1–3 working days, unless otherwise stated on the product page.

Estimated Delivery Times

United Kingdom

  • Standard Delivery: 2–5 working days

  • Express Delivery: 1–2 working days

International

  • Estimated delivery: 5–14 working days

Please note that delivery times are estimates only and cannot be guaranteed.

Once your order has been dispatched, you will receive confirmation along with any available tracking information.

Tamarind Tresses cannot accept responsibility for delivery delays caused by:

  • Royal Mail or other courier services

  • Customs inspections or clearance procedures

  • Severe weather conditions

  • Industrial action

  • Any circumstances beyond our reasonable control

Lost or Missing Parcels

If your parcel is marked as delivered by the courier, Tamarind Tresses cannot accept responsibility for parcels that are subsequently lost or stolen.

If your parcel is lost whilst in transit, please contact us as soon as possible. We will open an investigation with the courier and, where appropriate, arrange a replacement or refund once the investigation has been completed.

Returns & Refunds

Due to the hygienic nature of human hair extensions and wigs, we can only accept returns if the item:

  • Is unused

  • Has not been worn, fitted, brushed, washed, dyed, cut or otherwise altered

  • Is returned in its original packaging

  • Has all security seals, tags and ties fully intact

You must request a return within 14 days of receiving your order.

Once any security seal has been broken, or the product shows signs of use, we reserve the right to refuse a return or refund due to hygiene regulations.

Refunds will be processed back to your original payment method once the returned item has been received and inspected. Please allow up to 10 working days for your refund to be processed.

This policy does not affect your statutory rights under UK consumer law where goods are faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us within 48 hours of delivery and include photographs where possible.

After assessing your claim, we will offer an appropriate remedy in accordance with UK consumer law, which may include:

  • A replacement

  • A repair (where appropriate)

  • A full or partial refund. We make every effort to display our hair colours as accurately as possible across our website and social media platforms.

    Please be aware that colours may appear differently depending on:

    • Mobile phone screens

    • Computer monitors

    • Tablet displays

    • Lighting conditions

    For this reason, slight colour variations between what you see on screen and the product you receive do not constitute a fault and are not eligible for a refund on that basis alone.

    If you have any questions about our Shipping & Returns Policy before placing your order, please contact us and we'll be happy to assist.

Colour Matching

We make every effort to display our hair colours as accurately as possible across our website and social media platforms.

Please be aware that colours may appear differently depending on:

  • Mobile phone screens

  • Computer monitors

  • Tablet displays

  • Lighting conditions

For this reason, slight colour variations between what you see on screen and the product you receive do not constitute a fault and are not eligible for a refund on that basis alone.

If you have any questions about our Shipping & Returns Policy before placing your order, please contact us and we'll be happy to assist.

Return Shipping Costs

Unless an item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items to Tamarind Tresses. We recommend using a tracked delivery service, as we cannot be held responsible for returns lost in transit.

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